{"id":152,"date":"2026-02-12T13:03:51","date_gmt":"2026-02-12T12:03:51","guid":{"rendered":"https:\/\/www.spareparts365.com\/services\/"},"modified":"2026-04-16T15:32:51","modified_gmt":"2026-04-16T13:32:51","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.spareparts365.com\/en\/service-and-support\/","title":{"rendered":"Services"},"content":{"rendered":"

[vc_row full_width_css=”stretch_row_css” content_placement=”middle” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“100px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“100px“}” el_class=”hg-titel” css=”.vc_custom_1776090009105{padding-top: 150px !important;padding-bottom: 150px !important;}” custom_css_response=”@media(max-width:767px){.vc_custom_1776090009105{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1776090009105{padding-top:100px!important;padding-bottom:100px!important;}}”][vc_column width=”1\/2″ animation_type=”bounceInLeft” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column_text css=”” el_class=”text-klein weiss” css_params=””]<\/p>\n

Your advantage<\/h2>\n

[\/vc_column_text][vc_column_text css=”” el_class=”orange” css_params=””]<\/p>\n

Service and support for customized solutions<\/h1>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ animation_type=”fadeInRight” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column_text css=”” css_params=”” el_class=”subhead weiss”]As a solution provider, we naturally deliver the entire service surrounding our electronic interactive spare parts catalog portal SpareParts365, from needs analysis<\/a><\/strong> and concept development<\/a><\/strong> to operation in the cloud<\/a><\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width_css=”stretch_row_content_css” wrap_container=”yes” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”” custom_css_response=”@media(max-width:767px){.vc_custom_1773584132602{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1773584132602{padding-top:100px!important;padding-bottom:100px!important;}}” el_id=”bedarfsanalyse”][vc_column width=”1\/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_lg“:“150px“,“css_padding_bottom_lg“:“35px“,“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“35px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“35px“}” custom_css_response=”@media(max-width:991px){.vc_custom_1773603795935{padding-top:150px!important;padding-bottom:35px!important;}}@media(max-width:767px){.vc_custom_1773603795935{padding-top:100px!important;padding-bottom:35px!important;}}@media(max-width:575px){.vc_custom_1773603795935{padding-top:100px!important;padding-bottom:35px!important;}}” css=”.vc_custom_1773603795935{padding-top: 75px !important;padding-bottom: 75px !important;}” el_class=”branche-links-text” animation_type=”fadeInLeft”][vc_column_text css=”.vc_custom_1775747725832{margin-bottom: 0px !important;}” el_class=”text-klein” css_params=””]<\/p>\n

Service & Support<\/h2>\n

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\"Support\"<\/div><\/div>

Needs analysis and requirements definition<\/h2><\/div> <\/div>[vc_column_text css=”.vc_custom_1773691930444{padding-right: 35px !important;}” css_params=”” el_class=”subhead”]Comprehensive analysis of the customer’s business requirements. Analysis of the existing upstream systems (such as CAD<\/strong>, PLM<\/strong>, ERP<\/strong>) and identification of the relevant data to be integrated. [\/vc_column_text][\/vc_column][vc_column width=”1\/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”” css=”.vc_custom_1773743760829{background-image: url(https:\/\/www.spareparts365.com\/wp-content\/uploads\/2026\/02\/bedarfsanalyse-anforderungsdefinition.webp?id=1091) !important;}” el_class=”branche-links”][\/vc_column][\/vc_row][vc_row full_width_css=”stretch_row_content_css” wrap_container=”yes” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”” custom_css_response=”@media(max-width:767px){.vc_custom_1773584132602{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1773584132602{padding-top:100px!important;padding-bottom:100px!important;}}” el_class=”hg-grau” el_id=”konzepterstellung”][vc_column width=”1\/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_lg“:“150px“,“css_padding_bottom_lg“:“35px“,“css_padding_left_lg“:“15px“,“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“35px“,“css_padding_left_md“:“15px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“35px“,“css_padding_left_xs“:“15px“}” el_class=”branche-rechts-text” css=”.vc_custom_1773607559185{padding-top: 75px !important;padding-bottom: 75px !important;padding-left: 75px !important;}” custom_css_response=”@media(max-width:991px){.vc_custom_1773607559185{padding-top:150px!important;padding-bottom:35px!important;padding-left:15px!important;}}@media(max-width:767px){.vc_custom_1773607559185{padding-top:100px!important;padding-bottom:35px!important;padding-left:15px!important;}}@media(max-width:575px){.vc_custom_1773607559185{padding-top:100px!important;padding-bottom:35px!important;padding-left:15px!important;}}” animation_type=”fadeInLeft”][vc_column_text css=”.vc_custom_1775747731659{margin-bottom: 0px !important;}” el_class=”text-klein” css_params=””]<\/p>\n

Service & Support<\/h3>\n

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\"Service\"<\/div><\/div>

Concept development and planning<\/h2><\/div> <\/div>[vc_column_text css=”” css_params=”” el_class=”subhead”]Development of a detailed implementation concept. This includes the scope definition<\/strong>, schedules<\/strong>, resource requirements<\/strong> and responsibilities<\/strong>. Clarification of objectives and milestones for monitoring progress.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_lg“:“150px“,“css_padding_bottom_lg“:“35px“,“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“35px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“35px“}” custom_css_response=”@media(max-width:991px){.vc_custom_1773744831028{padding-top:150px!important;padding-bottom:35px!important;}}@media(max-width:767px){.vc_custom_1773744831028{padding-top:100px!important;padding-bottom:35px!important;}}@media(max-width:575px){.vc_custom_1773744831028{padding-top:100px!important;padding-bottom:35px!important;}}” css=”.vc_custom_1773744831028{padding-top: 150px !important;padding-bottom: 150px !important;background-image: url(https:\/\/www.spareparts365.com\/wp-content\/uploads\/2026\/02\/konzepterstellung-planung.webp?id=1094) !important;}” el_class=”branche-rechts”][\/vc_column][\/vc_row][vc_row full_width_css=”stretch_row_css” css=”.vc_custom_1773692451302{padding-top: 150px !important;padding-bottom: 150px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“100px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“100px“}” custom_css_response=”@media(max-width:767px){.vc_custom_1773692451302{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1773692451302{padding-top:100px!important;padding-bottom:100px!important;}}”][vc_column][vc_column_text css=”” el_class=”subhead centered-x” css_params=””]See for yourself[\/vc_column_text][vc_custom_heading text=”What our customers say” font_container=”tag:p|text_align:center” use_theme_fonts=”yes” el_class=”headline-2″ css_params=””]

We are delighted with the first-class experience we have had with SpareParts365. The customer service is outstanding, always helpful and extremely professional. SpareParts365 has managed to resolve our spare parts issues efficiently, saving us a lot of time and effort. We can recommend SpareParts365 without reservation – a truly reliable partner!<\/p><\/blockquote>

Johannes Schmidt<\/strong>Head of spare-part departement - ALGEMA FIT ZEL<\/span><\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width_css=”stretch_row_css” el_class=”hg-grau” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“100px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“100px“}” css=”.vc_custom_1775049907281{padding-top: 150px !important;padding-bottom: 150px !important;}” custom_css_response=”@media(max-width:767px){.vc_custom_1775049907281{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1775049907281{padding-top:100px!important;padding-bottom:100px!important;}}” el_id=”customizing”][vc_column width=”1\/2″ animation_type=”fadeInLeft” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column_text css=”” css_params=”” el_class=”subhead”]Service & Support[\/vc_column_text]

Integration and introduction<\/h2><\/div> <\/div>[vc_column_text css=”” css_params=”” el_class=”subhead”]The integration and introduction of an interactive spare parts catalog is a crucial process to ensure smooth implementation and use.<\/p>\n

Combining the key elements below ensures smooth integration and enables companies to benefit from efficient spare parts management, optimized service and increased OEM spare parts sales.[\/vc_column_text][vc_column_text css=”” css_params=””]Contact a consultant<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_row_inner][vc_column_inner el_class=”flip” width=”1\/2″ css_params=””][vc_column_text css=”” el_class=”text-default” css_params=””]<\/p>\n

Customizing<\/h3>\n

SpareParts365 is customized to meet the specific requirements of your company. This enables optimal utilization of the functions and ensures smooth integration with existing business processes.[\/vc_column_text][vc_column_text css=”” el_class=”text-hover” css_params=””]<\/p>\n

Customizing<\/h3>\n

SpareParts365 is customized to meet the specific requirements of your company. This enables optimal utilization of the functions and ensures smooth integration with existing business processes.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”flip” width=”1\/2″ css_params=””][vc_column_text css=”” el_class=”text-default” css_params=””]Connection<\/strong><\/p>\n

The seamless connection of SpareParts365 to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes. [\/vc_column_text][vc_column_text css=”” el_class=”text-hover” css_params=””]Connection<\/strong><\/p>\n

The seamless connection of SpareParts365 to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=”flip” width=”1\/2″ css_params=””][vc_column_text css=”” el_class=”text-default” css_params=””]Data preparation<\/strong><\/p>\n

Careful preparation of the data is essential to ensure a consistent and accurate information base in SpareParts365. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use. [\/vc_column_text][vc_column_text css=”” el_class=”text-hover” css_params=””]Data preparation<\/strong><\/p>\n

Careful preparation of the data is essential to ensure a consistent and accurate information base in SpareParts365. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use. [\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”flip” width=”1\/2″ css_params=””][vc_column_text css=”” css_params=””]Training<\/strong><\/p>\n

To ensure the successful introduction of SpareParts365, we provide your employees with comprehensive training. Our training not only covers the operation of the system, but also raises awareness of the optimal use of all functions in order to realize the full added value of the integration [\/vc_column_text][vc_column_text css=”” el_class=”text-hover” css_params=””]Training<\/strong><\/p>\n

To ensure the successful introduction of SpareParts365, we provide your employees with comprehensive training. Our training not only covers the operation of the system, but also raises awareness of the optimal use of all functions in order to realize the full added value of the integration [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width_css=”stretch_row_css” content_placement=”middle” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“100px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“100px“}” el_class=”hg-blau” css=”.vc_custom_1775053515128{padding-top: 150px !important;padding-bottom: 150px !important;}” custom_css_response=”@media(max-width:767px){.vc_custom_1775053515128{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1775053515128{padding-top:100px!important;padding-bottom:100px!important;}}” el_id=”betrieb”][vc_column animation_type=”bounceInLeft” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column_text css=”” css_params=”” el_class=”weiss”]<\/p>\n

Operation in the Cloud or On-Premises<\/span><\/h2>\n

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