{"id":2619,"date":"2026-03-18T15:41:09","date_gmt":"2026-03-18T14:41:09","guid":{"rendered":"https:\/\/www.spareparts365.com\/faq\/"},"modified":"2026-04-09T18:27:19","modified_gmt":"2026-04-09T16:27:19","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.spareparts365.com\/en\/software-company\/questions-and-answers\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width_css=”stretch_row_css” full_height=”yes” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“100px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“100px“}” el_class=”hg-blau” css=”.vc_custom_1774622474530{padding-top: 150px !important;padding-bottom: 150px !important;}” custom_css_response=”@media(max-width:767px){.vc_custom_1774622474530{padding-top:100px!important;padding-bottom:100px!important;}}@media(max-width:575px){.vc_custom_1774622474530{padding-top:100px!important;padding-bottom:100px!important;}}”][vc_column width=”1\/2″ animation_type=”bounceInLeft” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column_text css=”” css_params=”” el_class=”subhead weiss”]Questions and answers[\/vc_column_text]

\"Frequently<\/div><\/div>

FAQ \u2013 Frequently Asked Questions and Answers<\/h1><\/div> <\/div>[vc_column_text css=”” el_class=”subhead weiss” css_params=””]Here you will find answers to frequently asked questions about our company, our services, and SpareParts365. We have compiled the most important information for you so that you can quickly and easily find the answers you are looking for. If your question is not listed, please do not hesitate to contact us directly![\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”2464″ css=”” lightbox=”yes” zoom_icon=”yes” css_params=”” animation_type=”fadeInRight”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1774454414836{padding-top: 150px !important;padding-bottom: 75px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”{“css_padding_top_md“:“100px“,“css_padding_bottom_md“:“50px“,“css_padding_top_xs“:“100px“,“css_padding_bottom_xs“:“50px“}” custom_css_response=”@media(max-width:767px){.vc_custom_1774454414836{padding-top:100px!important;padding-bottom:50px!important;}}@media(max-width:575px){.vc_custom_1774454414836{padding-top:100px!important;padding-bottom:50px!important;}}”][vc_column conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=”” offset=”vc_col-xl-offset-1 vc_col-xl-10″][vc_column_text css=”” css_params=”” el_class=”text-klein”]<\/p>\n

Questions and answers<\/h3>\n

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FAQ<\/h2>\n

[\/vc_column_text][vc_tabs el_class=”faq”][vc_tab title=”General” tab_id=”f5729c5e-7b00-1″]

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[vc_toggle title=\"Which industries is SpareParts365 suitable for?\" css=\"\" el_class=\"aufzaehlung-orange\" css_params=\"\"]SpareParts365 is suitable for manufacturers of high-quality and durable industrial products, in principle from all industries. Industries for which our solution is particularly relevant include mechanical engineering<\/a>, vehicle manufacturing<\/a>, agricultural technology,<\/a> medical technology<\/a>, and plant engineering<\/a>.[\/vc_toggle][vc_toggle title=\"What is the minimum subscription period?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]The minimum rental period is one month, and the subscription can be canceled on a monthly basis.[\/vc_toggle][vc_toggle title=\"Do I absolutely need the services of SpareParts365 GmbH?\" css=\"\" el_class=\"aufzaehlung-orange\" css_params=\"\"]No, you can familiarize yourself with SpareParts365 and use all of its features independently using the product documentation and sample files. However, we recommend that you take advantage of at least a brief introductory support session with us in order to get a solution up and running as quickly as possible.[\/vc_toggle][vc_toggle title=\"What does \u201cproject\u201d mean?\" css=\"\" el_class=\"aufzaehlung-orange\" css_params=\"\"]A catalog project is a self-contained data environment with its own access, user management, and configuration.[\/vc_toggle][vc_toggle title=\"What additional costs are incurred with the cloud version (SaaS)?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]You decide which support services you need from us (see the Services <\/a>page) and to what extent. We charge for these services on a time and material basis and against proof of performance.[\/vc_toggle]<\/div>[\/vc_column][\/vc_row]<\/p>\r\n<\/div>[\/vc_tab][vc_tab title=”Functions” tab_id=”8fb1aafc-b032-2″]

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[vc_toggle title=\"Why was the OCRHotspot application not integrated?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]OCRHotspot is a standalone solution that can also be used for applications outside of SpareParts365.[\/vc_toggle][vc_toggle title=\"Can the portal be customized to my needs?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]In addition to the existing configuration options, SpareParts365 can be customized to suit your needs, e.g., through integration or connection to existing applications or the extension of specific functionalities.[\/vc_toggle][vc_toggle title=\"Is SpareParts365 suitable for sales organizations?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]Sales and dealer organizations also benefit from SpareParts365, as it gives them round-the-clock, worldwide access to the latest information from manufacturers.[\/vc_toggle][vc_toggle title=\"How is my CAD data protected?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]When displaying 3D data directly in the browser, it is technically impossible to prevent this data from being accessed. However, the expertise and effort required to do so are very high and certainly represent a major hurdle. <\/p>\r\n

With the help of FinalMesh, a tool used for 3D integrations, additional distortions of the geometry can be incorporated, or particularly \u201ccritical\u201d elements can be removed or replaced from the model.[\/vc_toggle][vc_toggle title=\"What is a preprocessor or data converter?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]A pre-processor or data converter enables the use of existing data from upstream systems without having to adapt it to the import formats of SpareParts365. It reads the existing data and transforms it into SpareParts365 import formats without any effort on the part of your company.[\/vc_toggle][vc_toggle title=\"Why is 3D integration not standard?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]3D integration is part of the standard functionality and can also be added as a separate license option to the \u201cPro Subscription\u201d license variant.[\/vc_toggle]<\/div>[\/vc_column][\/vc_row]<\/p>\r\n<\/div>[\/vc_tab][vc_tab title=”Integration” tab_id=”1774443178374-2-3″]

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[vc_toggle title=\"Can I switch from subscription to on-premise?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]Yes, switching between the cloud and on-premise versions is possible without any problems. All existing data and the complete configuration can be transferred and reused.[\/vc_toggle][vc_toggle title=\"Which departments are usually involved in the introduction of a spare parts catalog system?\" css=\"\" css_params=\"\" el_class=\"aufzaehlung-orange\"]The introduction of a spare parts catalog system is often a multifunctional project. Various departments within your company may be affected, e.g.: <\/strong><\/p>\r\n