Let's get specific! Here are two examples to show you how you can use SpareParts 365 in your spare parts service - and with what benefit!
Example 1 – SpareParts 365 for customers
Medium-sized company in the field of mechanical engineering, lot size usually 1.
Initial situation
Maintenance and repairs are usually carried out by the operators of the machines, i.e. the customers. They complain about the time-consuming and labor-intensive processes of spare parts identification and ordering.
Introduction of SpareParts 365
- ✓ Use in the Cloud
- ✓ Use of existing data from design and ERP - slight enrichment of data through editorial process
- ✓ Import of data via the online catalog builder - directly in ERP format
- ✓ Activation of the portal access for the customers/operators
Achieved benefit
- ✓ massive reduction of the manual effort for the creation of spare parts documentation
- ✓ quick and easy online identification of suitable spare parts by customers
- ✓ simple processing of incoming spare parts orders - with only minimal incorrect orders
- ✓ higher customer satisfaction
- ✓ higher spare parts sales, as fewer orders at third-party suppliers
- ✓ Use of the results by the marketing department at the next trade fair
Example 2 – SpareParts 365 for service staff
Larger company in the field of plant construction with many own service employees.
Initial situation
The identification of the required spare parts for the specific plant is time-consuming and error-prone for the service staff - with the consequence of relatively long downtimes for the operators.
Introduction of SpareParts 365
- ✓ Use of SpareParts 365 in an cloud environment, operated by the company's own IT
- ✓ Use of existing data from design, ERP and technical documentation - slight enrichment of data through editorial process
- ✓ Import of the data via the online catalog builder
- ✓ Activation of portal access for own service employees
- ✓ By using notes, service-relevant information can be provided directly from service employee to service employee
- ✓ Use of the offline catalog SpareParts 365: before a service call with insecure Internet access, service technicians download the relevant spare parts catalogs and supplementary service information to their mobile device (tablet, smartphone)
Achieved benefit
- ✓ drastic reduction of the manual effort for the creation of spare parts documentation
- ✓ Significant reduction of time spent on unproductive searches by service staff
- ✓ higher service quality through minimal number of errors and faster response
- ✓ higher customer satisfaction
