Let's get specific! Here are two examples to show you how you can use SpareParts 365 in your spare parts service - and with what benefit!
Initial situation
Maintenance and repairs are usually carried out by the operators of the machines, i.e. the customers. They complain about the time-consuming and labor-intensive processes of spare parts identification and ordering.
Introduction of SpareParts 365
- ✓ Use in the Cloud
- ✓ Use of existing data from design and ERP - slight enrichment of data through editorial process
- ✓ Import of data via the online catalog builder - directly in ERP format
- ✓ Activation of the portal access for the customers/operators
Achieved benefit
- ✓ massive reduction of the manual effort for the creation of spare parts documentation
- ✓ quick and easy online identification of suitable spare parts by customers
- ✓ simple processing of incoming spare parts orders - with only minimal incorrect orders
- ✓ higher customer satisfaction
- ✓ higher spare parts sales, as fewer orders at third-party suppliers
- ✓ Use of the results by the marketing department at the next trade fair
Initial situation
The identification of the required spare parts for the specific plant is time-consuming and error-prone for the service staff - with the consequence of relatively long downtimes for the operators.
Introduction of SpareParts 365
- ✓ Use of SpareParts 365 in an cloud environment, operated by the company's own IT
- ✓ Use of existing data from design, ERP and technical documentation - slight enrichment of data through editorial process
- ✓ Import of the data via the online catalog builder
- ✓ Activation of portal access for own service employees
- ✓ By using notes, service-relevant information can be provided directly from service employee to service employee
- ✓ Use of the offline catalog SpareParts 365: before a service call with insecure Internet access, service technicians download the relevant spare parts catalogs and supplementary service information to their mobile device (tablet, smartphone)
Achieved benefit
- ✓ drastic reduction of the manual effort for the creation of spare parts documentation
- ✓ Significant reduction of time spent on unproductive searches by service staff
- ✓ higher service quality through minimal number of errors and faster response
- ✓ higher customer satisfaction