Your advantage
Service and support for customized solutions
As a solution provider, we naturally deliver the entire service surrounding our electronic interactive spare parts catalog portal SpareParts365, from needs analysis and concept development to operation in the cloud.
Service & Support
Needs analysis and requirements definition
Comprehensive analysis of the customer’s business requirements. Analysis of the existing upstream systems (such as CAD, PLM, ERP) and identification of the relevant data to be integrated.
Service & Support
Concept development and planning
Development of a detailed implementation concept. This includes the scope definition, schedules, resource requirements and responsibilities. Clarification of objectives and milestones for monitoring progress.
See for yourself
What our customers say
We are delighted with the first-class experience we have had with SpareParts365. The customer service is outstanding, always helpful and extremely professional. SpareParts365 has managed to resolve our spare parts issues efficiently, saving us a lot of time and effort. We can recommend SpareParts365 without reservation – a truly reliable partner!
Service & Support
The integration and introduction of an interactive spare parts catalog is a crucial process to ensure smooth implementation and use.
Combining the key elements below ensures smooth integration and enables companies to benefit from efficient spare parts management, optimized service and increased OEM spare parts sales.
Customizing
SpareParts365 is customized to meet the specific requirements of your company. This enables optimal utilization of the functions and ensures smooth integration with existing business processes.
Customizing
SpareParts365 is customized to meet the specific requirements of your company. This enables optimal utilization of the functions and ensures smooth integration with existing business processes.
Connection
The seamless connection of SpareParts365 to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes.
Connection
The seamless connection of SpareParts365 to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes.
Data preparation
Careful preparation of the data is essential to ensure a consistent and accurate information base in SpareParts365. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use.
Data preparation
Careful preparation of the data is essential to ensure a consistent and accurate information base in SpareParts365. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use.
Training
To ensure the successful introduction of SpareParts365, we provide your employees with comprehensive training. Our training not only covers the operation of the system, but also raises awareness of the optimal use of all functions in order to realize the full added value of the integration
Training
To ensure the successful introduction of SpareParts365, we provide your employees with comprehensive training. Our training not only covers the operation of the system, but also raises awareness of the optimal use of all functions in order to realize the full added value of the integration
Operation in the Cloud or On-Premises
We offer you the operation of SpareParts365 in the cloud on a subscription basis (rental). We provide you with our software as a SaaS solution. We host SpareParts365 on servers in Germany in a DIN ISO/IEC 27001-certified data center.
We solve installation, update, administration and data backup issues for you – you are only responsible for user management and catalog configuration. The greatest possible flexibility is guaranteed at all times, for example with export functions if cloud data is to be moved to an on-premise installation.
If you would like to use SpareParts365 in your own IT environment, we offer software licenses including maintenance. This is probably your option of choice if your company policy prohibits data transfer to external servers.
If you want to operate SpareParts365 yourself, you can of course also do this in the clouds of AWS, Azure or Google.
Effective support is crucial for smooth operational processes. Our support services include:
- Hotline: Available during normal business hours for quick assistance and problem resolution.
- Remote support: Immediate help via remote access to resolve technical problems promptly.
- Ticket system: Structured processing of enquiries and transparent tracking of the support process.
- Training courses: Comprehensive training for employees to optimize the use of software and systems.
- Software updates: Provision and implementation of regular updates to ensure performance and security.
- Customization and configuration: Individual customization and configuration to optimally adapt the software to the company’s requirements
Our dedicated support team is on hand to ensure your systems run smoothly and you get the most out of your technologies.