Our services
As a solution provider, we naturally supply the entire service for our electronic interactive spare parts catalog portal SpareParts365, from needs analysis to operation in the cloud.
Needs analysis and requirements definition
Concept development and planning
See for Yourself
What our customers say:
services
Integration and introduction
The integration and introduction of an interactive spare parts catalog is a crucial process to ensure smooth implementation and use. Combining the key elements below ensures smooth integration and enables companies to benefit from efficient spare parts management, optimized service and increased OEM spare parts sales.
Customizing
SpareParts365 is customized to meet the specific requirements of your company. This enables optimal utilization of the functions and ensures smooth integration with existing business processes.
Connection
The seamless connection of SpareParts365 to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes.
Data preparation
Careful preparation of the data is essential to ensure a consistent and accurate information base in SpareParts365. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use.
Training
To ensure the successful introduction of SpareParts365, we provide your employees with comprehensive training. Our training not only covers the operation of the system, but also raises awareness of the optimal use of all functions in order to realize the full added value of the integration.
Operations
Cloud (SaaS)
We offer you the operation of SpareParts365 in the cloud on a subscription basis (rental). We provide you with our software as a SaaS solution. We host SpareParts365 on servers in Germany in a DIN ISO/IEC 27001-certified data center. We solve installation, update, administration and data backup issues for you – you are only responsible for user management and catalog configuration. The greatest possible flexibility is guaranteed at all times, for example with export functions if cloud data is to be moved to an on-premise installation.
On-Premise
If you would like to use SpareParts365 in your own IT environment, we offer software licenses including maintenance. This is probably your option of choice if your company policy prohibits data transfer to external servers.
If you want to operate SpareParts365 yourself, you can of course also do this in the clouds of AWS, Azure or Google.
Support
Effective support is crucial for smooth operational processes. Our support services include
Hotline: Available during normal business hours for quick assistance and problem resolution.
Remote support: Immediate help via remote access to resolve technical problems promptly.
Ticket system: Structured processing of enquiries and transparent tracking of the support process.
Training courses: Comprehensive training for employees to optimize the use of software and systems.
Software updates: Provision and implementation of regular updates to ensure performance and security.
Customization and configuration: Individual customization and configuration to optimally adapt the software to the company’s requirements.
Our dedicated support team is on hand to ensure your systems run smoothly and you get the most out of your technologies.
