Our services
As a solution provider, we naturally supply the entire service for our spare parts catalog system SpareParts365, from needs analysis to operation in the cloud.
Our Services
As a solution provider, we naturally supply the entire service for our spare parts catalog system SpareParts365, from needs analysis to operation in the cloud.
Requirements analysis and concept
What do you really need? We support you with our many years of extensive experience!
Requirements analysis and concept
What do you really need? We support you with our many years of extensive experience!
Needs analysis and requirements definition
Concept development and planning
- Comprehensive analysis of the customer’s business requirements.
- Analysis of the existing upstream systems (such as CAD, PLM, ERP) and identification of the relevant data to be integrated.
- Development of a detailed implementation concept. This includes the scope definition, schedules, resource requirements and responsibilities.
- Clarification of objectives and milestones for monitoring progress.
Needs analysis and requirements definition
- Comprehensive analysis of the customer’s business requirements.
- Analysis of the existing upstream systems (such as CAD, PLM, ERP) and identification of the relevant data to be integrated.
Concept development and planning
- Development of a detailed implementation concept. This includes the scope definition, schedules, resource requirements and responsibilities.
- Clarification of objectives and milestones for monitoring progress.
Integration and introduction
The integration and introduction of a spare parts catalog system is a crucial process to ensure smooth implementation and use. Combining the key elements below ensures smooth integration and enables companies to benefit from efficient spare parts management, optimized service and increased OEM spare parts sales.
Integration and introduction
The integration and introduction of a spare parts catalog system is a crucial process to ensure smooth implementation and use. Combining the key elements below ensures smooth integration and enables companies to benefit from efficient spare parts management, optimized service and increased OEM spare parts sales.
Customizing
The spare parts catalogue system is adapted to the specific requirements of your company through customizing. This enables optimum use of the functions and ensures smooth integration with existing business processes.
Connection
The seamless connection of the spare parts catalog system to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes.
Data preparation
Careful preparation of the data is essential to ensure a consistent and accurate information base in the spare parts catalog system. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use.
Training
To ensure the successful introduction of the spare parts catalog system, we provide your employees with comprehensive training. Our training courses not only cover the operation of the system, but also raise awareness of the optimal use of all functions in order to realize the full added value of the integration.
Customizing
The spare parts catalogue system is adapted to the specific requirements of your company through customizing. This enables optimum use of the functions and ensures smooth integration with existing business processes.
Connection
The seamless connection of the spare parts catalog system to existing IT infrastructures is crucial. Efficient integration with ERP systems, CRM platforms and other relevant tools ensures smooth data exchange and a holistic view of all relevant business processes.
Data preparation
Careful preparation of the data is essential to ensure a consistent and accurate information base in the spare parts catalog system. Integration therefore requires thorough cleansing, harmonization and structuring of the existing data to enable effective use.
Training
To ensure the successful introduction of the spare parts catalog system, we provide your employees with comprehensive training. Our training courses not only cover the operation of the system, but also raise awareness of the optimal use of all functions in order to realize the full added value of the integration.
Operation
Depending on your wishes and requirements, the operation of SpareParts365 can be organized in different variants. We coordinate closely with your IT.
Operation
Depending on your wishes and requirements, the operation of SpareParts365 can be organized in different variants. We coordinate closely with your IT.
Cloud (SaaS)
We offer you the operation of SpareParts365 in the cloud on a subscription basis (rental). We provide you with our software as a SaaS solution. We host SpareParts365 on servers in Germany in a DIN ISO/IEC 27001-certified data center. We solve installation, update, administration and data backup issues for you – you are only responsible for user management and catalog configuration. The greatest possible flexibility is guaranteed at all times, for example with export functions if cloud data is to be moved to an on-premise installation.
On-Premise
If you would like to use SpareParts365 in your own IT environment, we offer software licenses including maintenance. This is probably your option of choice if your company policy prohibits data transfer to external servers.
If you want to operate SpareParts365 yourself, you can of course also do this in the clouds of AWS, Azure or Google.
Support
Effective support is crucial for smooth operations. Our support services include:
- Hotline: Available during normal business hours for quick assistance and problem resolution.
- Remote support: Immediate help via remote access to resolve technical problems promptly.
- Ticket system: Structured processing of inquiries and transparent tracking of the support process.
- Training courses: Comprehensive training for employees to optimize the use of software and systems.
- Software updates: Provision and implementation of regular updates to ensure performance and security.
- Customization and configuration: Individual customizations and configurations to optimally adapt the software to the company’s requirements.
Our dedicated support team is on hand to ensure your systems run smoothly and you get the most out of your technologies.
Frequently asked questions
Where does the data for my catalog come from?
As a rule, the data for the spare parts catalogs comes from different sources, e.g:
- Parts lists: mostly ERP, partly from PLM / PDM / CAD systems
- Graphical representation: directly from the design department as an export of the models in STEP or JT, or from the technical editorial department in the form of exploded views
- Price lists: ERP / CRM
- Descriptive documentation: Classically created PDF documents or information generated via CMS systems
- Translated with DeepL.com (free version)
Which departments are usually involved in the introduction of a spare parts catalog system?
The introduction of a spare parts catalog system is often a multifunctional project. Various departments in your company may be affected, e.g:
- IT: Checking the security concept for cloud operation or responsibility for operation for the on-premise variant; provision of data from PLM / PDM / ERP / CRM; provision of interfaces for integrations if necessary
- Design: Provision of model data
- Technical editing: supply of descriptive documentation
- Spare parts sales: Definition of requirements for store functionality
- Spare parts service: Definition of the data required in the catalog
- Project management: coordination of all areas
What data do I need to provide for the free sample catalog?
We need the following data to create a free sample catalog:
- Parts lists: Excel or CSV
- 2D representations: PNG, TIFF, SVG or JPEG
- 3D representations: STEP or JT, either as individual files per assembly or for a complete machine
- Optional additional documents, e.g. as PDF files
Why does SpareParts365 not include any advanced evaluation functions?
Depending on the respective license variant, the existing evaluation functions already enable the provision of extensive information about the use of the portal, the catalogs, the search functions and the store functions by your customers. However, in order to meet the requirements of the GDPR, this data can only be collected in anonymized form
Can I switch from subscription to on-premise?
Yes, it is possible to switch between the cloud and on-premise versions without any problems. All existing data and the complete configuration can be transferred and continued to be used.
Can the catalog data be exported?
You can export the catalog data, e.g. to perform a local data backup or when switching between the cloud and on-premise version. It is also possible to export in a neutral data format to enable the data to be transferred to an alternative solution.